Refund & Cancellation Policy
Effective 31 August 2026. My HR Balance accepts payment for one-time digital products through the official Payhip checkout linked from each product page.
Payment and delivery
Payhip processes the payment and automatically provides the purchased ZIP after a successful order. Do not send a bank transfer, card details, wallet information, or one-time code outside the official checkout.
One-time digital products
Contact support promptly if you are charged twice, do not receive access, receive a file that cannot be used after reasonable troubleshooting, or receive content materially different from its product description. We will verify the order and provide access, a working replacement, or an eligible refund as appropriate.
Because digital access may be delivered immediately, a simple change of mind after download or access may not qualify for a refund to the extent permitted by applicable law and the consent shown at checkout. This does not limit mandatory consumer rights.
How requests will be reviewed
Use the verified support channel shown on the active checkout or payment receipt and include the order reference, purchase email, issue, and supporting screenshot where relevant. Refunds, when approved, are returned through the original payment method; bank and payment-provider processing times may apply.
ملخص الاسترجاع والإلغاء
الدفع مفعّل للمنتجات الرقمية ذات الدفعة الواحدة عبر صفحات Payhip الرسمية المرتبطة من الموقع، ويُسلّم ملف ZIP تلقائيًا بعد نجاح الطلب. تُراجع حالات الخصم المكرر، وعدم التسليم، والملف غير القابل للاستخدام، أو الاختلاف الجوهري عن الوصف. الحقوق الإلزامية للمستهلك محفوظة.